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Passwords differ only for production and testing environments.
Online Ordering
Which type of Serial Ranges is needed for Online Ordering?
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If you issue any other way you choose NCDB orders.
How can I export card orders from Online Ordering module to NCDB?
Go to “Card Orders“ and press “Export to NCDB“ button. Only orders in status “Approved“ will be exported. You’ll get a message whether the export was successful or whether there was a problem.
What should I do if an export error occurred?
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No, at the moment, the e-mails are not sent automatically. You have to send them manually and to describe to your customers what’s wrong with their orders.
How often does the system send
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notifications when someone doesn’t pay for his/her order?
The customer receives two e-mails: in 7 and in 14 days. For a maximum period of two months. These e-mails are sent automatically.
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Every Partner and Card Issuer has an unique ID number. With this number, you can (for example) create personalized form for Online Ordering. If you don’t know this ID, go to Card Issuers -> Issuer List/Partners -> Partner List and click the Edit icon next to Issuer’s/Partner’s name. When you are in the edit mode, you can see Card Issuer’s/Partner’s ID as last part of the URL in your web browser (it is the number after “=" sign).
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Where can I define my own plastic card design?
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When you sign-up deal with external partners like schools or banks that will issue cards themselves, you need to make sure they will report back data about issued cards. This is critical so the cardholder can take advantage of discounts requiring online verification and to use the mobile ISIC app. In this course you will learn which options you have available and how to set everything in the NCDB.
ERRORS IN EXPORT in DM
During import into BM, all items in your uploaded Discount Provider/Branch/Discount are checked. If there is any problem in your data, BM refuses the data and the export from DM fails. Sometimes, some of your data is in incorrect format, sometimes the problem is more complex.
How can you find out that your Discount Provider was not exported successfully?
First sign that something is not OK is indicated by a red triangle with an exclamation mark which is shown beside the Discount Provider’s name. This sign tells you that something is wrong, but you have to make deeper analysis to find out what is wrong.
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Go to detail of this Discount Provider and look at “Basic information” window. At the bottom of this window, there is a column called “BM export status”. This status can have either “Not Exported”, “Exported” or “Export Failed” value. “Export failed” status means that there was some kind of problem while exporting the item.
BRANCH EXPORT ERRORS
Maybe you haven’t found anything wrong at Discount Provider’s level. Then, probably one of the Branches of this Discount Provider has a problem. Export problems at Branch level are very common, so in next parts of the tutorial, we will focus on them. In Discount Provider detail, click the tab “Branches“. In the list, look at Branches‘ names. Probably, beside one (or more) name, you’ll see the red triangle again. You will get the description of the error when you hover with your mouse directly over the triangle icon. It can take 3-5 seconds for the label with error description to appear. If you still can’t see the error description, move your mouse out of the icon and try it again. The error description is written in a way that could be understood even though you are not a programmer 🙂 See the following picture (click it to enlarge).
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