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In this short course, we will demonstrate how to practically utilize the Service Desk portal for submitting your requests, along with practical tips that may prove useful to you when submitting requests. |
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How to submit tickets through IT Service Desk
Our IT support center allows you to specify what your request is about right from the start.
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Request Selection
Support Request: Anything you need help with or guidance on from us.
Incident: Urgent issues with the platform - e.g., unable to load the Portal, platform not working, error messages appearing, or something behaving unexpectedly.
Feature Suggestion: Suggestions for new platform features or mobile applications.
Bug: A bug is an error or flaw in a software program that causes it to behave unexpectedly or produce incorrect results.
Ticket Submission
If, for example, I want to submit a support request, after clicking on this option, a form will appear.
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Submitting an incident is very similar. Here are two additional pieces of information to fill in.
Incident Submission
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1.Here you can see what type of request you are submitting, or you can choose another type of request.
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5.Specify here in which application the error occurs.
Notifications and Ticket Sharing
You can share the ticket by mentioning a colleague with the "@" symbol in the ticket description.
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5.Through this column, you can add additional colleagues to share the ticket with.
Responses and Further Communication
1.In the thread of your ticket, you can see what actions have been taken.
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You can access your ticket interface easily through emails that come with the View request button.
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Overview of Your Requests
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Through the Request button in the top right corner of the interface, you can access an overview of all the tickets you have submitted or have been mentioned in.
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