...
If you issue any other way you choose NCDB orders.
How can I export card orders from Online Ordering module to NCDB?
Go to “Card Orders“ and press “Export to NCDB“ button. Only orders in status “Approved“ will be exported. You’ll get a message whether the export was successful or whether there was a problem.
What should I do if an export error occurred?
...
So, when you edit some details in Cardholder profile (Cardholder of an existing Card) and you want this new information to be shown in CCDB, after saving Cardholder profile, you have to go to Card Detail editing mode and resave the Card. Doing so, new information about your Cardholder will be sent to CCDB.
CCDB export errors overview
On the bottom of NCDB dashboard, you can now find an overview of failed card exports into CCDB.
...
If you click on the text “CCDB failed exports”, you will be transferred to the cards list where only those cards with failed CCDB export will be shown. We only show you the currently valid cards. As you can see, this is a new filter criteria which you can use on the card list as you wish. Of course, you can combine it with other filter criterias.
...
On each line you can see a yellow triangle icon. If you move your mouse on it, a tooltip will show you a warning linked to this card.
On the card detail, you can find the reason of export failure.
...
After the cause of the error is fixed, it is possible to force the new export by manual re-save of the card (by pressing Edit Card and then Save). Also, every night the system automatically re-export those cards where the initial export ended with failure.
Are there any technical requirements for my computer to run Alive Platform?
...