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🖥️ How to submit tickets through IT Service Desk
Our IT support center allows you to specify what your request is about right from the start.
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📲 Request Selection
Support Request: Anything you need help with or guidance on from us.
Incident: Urgent issues with the platform - e.g., unable to load the Portal, platform not working, error messages appearing, or something behaving unexpectedly.
Feature Suggestion: Suggestions for new platform features or mobile applications.
Bug: A bug is an error or flaw in a software program that causes it to behave unexpectedly or produce incorrect results.
⌨️ Ticket Submission
If, for example, I want to submit a support request, after clicking on this option, a form will appear.
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Submitting an incident is very similar. Here are two additional pieces of information to fill in.
🛠️ Incident Submission
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1.Here you can see what type of request you are submitting, or you can choose another type of request.
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5.Specify here in which application the error occurs.
📩 Notifications and Ticket Sharing
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5.Through this column, you can add additional colleagues to share the ticket with.
🧑🤝🧑 Responses and Further Communication
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You can access your ticket interface easily through emails that come with the View request button.
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📎 Overview of Your Requests
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