1.Welcome to the Notification Creator Overview

This page is your go-to dashboard for managing notifications. Here’s a simple guide to help you navigate and make the most out of it.

1.2 Search and Filter Tools

• Search Bar: Allows you to search for a specific notification by its name or ID.

• Filters: You can filter notifications by status, sent date, communication type, sender, and the date they were created. Click on the "Filter" button to apply specific filters.

• Tabs: Switch between notification status:

  • All: Displays all notifications.

  • Scheduled: Shows notifications that are planned for future delivery.

  • Sending: Lists notifications that are currently being sent.

  • Sent: Displays notifications that have been successfully sent.

  • Draft: Contains notifications that are saved as drafts and not yet sent.

1.3 Notification List

Columns: Each notification is presented in a row with the following information:

• Notification Name: The name of the notification.

• ID: The unique identifier for the notification.

• Status: Indicates whether the notification is in draft, scheduled, sent, or other states.

• Sent Date: The date and time the notification was sent (if applicable).

• Communication Type: Categorizes the notification (e.g., Marketing, Service).

• Sender: Displays the sender's name or organization.

• Date Created: The date and time the notification was created.

1.4 Actions

• Edit (Pencil Icon): Allows you to edit the notification.

• Copy (Clipboard Icon): Creates a duplicate of the selected notification.

• Delete (Trash Icon): Deletes the notification permanently.

1.5 Pagination

At the bottom of the page, you can navigate between different pages of notifications using the pagination controls.

1.6 Create New Notification

Click on the green "Create new notification" button in the top-right corner to start creating a new notification.

2.Notification settings

In this step, you’ll set the basic details and type of your notification.

2.1Notification Name

• This is the title of your notification, visible only to you for organizational purposes.

• Keep it clear and descriptive (e.g., “New Product Alert” or “Exclusive Offer”).

2.2Communication Channel

• In this step, you will choose whether to send a **Push Notification**, an **In-App Notification**, or a combination of both. This flexibility allows you to tailor your message delivery to suit your audience's preferences and engagement levels.

  • Push Notification:

    • A short message that pops up on the user’s phone, even if the app is closed.

    • Great for grabbing attention quickly, but remember, if a user has disabled push notifications for the Alive app, they won’t receive it. This setting is controlled by the user, and we can’t override it.

  • In-App Notification:

    • A message that appears while the user is actively using the Alive app.

    • Perfect for engaging users already in the app, like promoting features or sharing updates.

3.Audience

In this step, you define who will receive your notification. This is crucial to ensure your message reaches the right audience. Here’s how to navigate this page:

1. Choose Your Audience:

   • Create a New Audience:

     • Build a custom group based on specific conditions (e.g., card type, expiration date, etc.).

   • Use a Segment from Marketing Manager:

     • If pre-defined segments are available, you can select one here. If you want to use a segment from the Marketing Manager, you need to set it up in the Marketing Manager, load it, then enter its ID and click "Use this segment."

2. Select Communication Type:

   • Service Communication:

     • Essential messages related to providing a service (e.g., account updates, card expiration reminders).

     • No marketing consent required.

   • Marketing Communication:

     • Commercial messages promoting offers, updates, or features.

     • Requires user consent and may have restrictions based on age or other legal requirements.

3. Set Conditions for the Audience (if creating a new one):

   • Define who should receive the notification by adding conditions.

     • Examples of conditions:

       • Card Type: Filter by specific card types (e.g., Student, Premium).

       • Card Status: Select active, expired, or blocked cards.

       • Card Expiration: Specify a date range to target users whose cards are about to expire.

   • Combine multiple conditions using logical operators like AND.

4. Audience Count:

   • Once you’ve applied conditions, you’ll see the number of recipients for each channel:

     • In-app notification: Number of users who will receive the message within the app.

     • Push notification: Number of users eligible to receive the message as a push notification (based on their settings).

Key Tips:

• Refining Your Audience:
  Use conditions to focus your message on the most relevant users. For example, sending reminders to users with cards expiring soon.

• Audience Insights:
  Check the audience count at the bottom to ensure the notification reaches the desired number of people. Adjust your conditions if needed.

• Legal Compliance:
  Ensure you choose the correct communication type (Service or Marketing) based on the nature of your notification.

Next Steps:

Once your audience is defined, click “Save and go to content” to start crafting the actual message for your notification.

4.Creating Content for Your Notification

1. Heading (Mandatory):

   • Add a short and clear title for your notification (max 50 characters).

   • This field is required in all languages avaiable for your market.

2. Body (Mandatory):

   • Provide additional details for your notification (max 70 characters).

   • Keep it concise to ensure the text is not cut off on smaller devices.

3. Image (Optional):

   • Upload an image in JPEG or PNG format to complement your notification.

   • Guidelines for the image:

     • Landscape format with a 2:1 ratio (e.g., 1000x500px).

     • Minimum width of 400px and height of 200px.

     • File size should not exceed 1MB.

     • Avoid images wider than 2000 pixels.

4. Action (Mandatory)::

   • Define what happens when the user interacts with the notification

Available Actions:

1. Open external URL:

   • Redirects the user to an external webpage (e.g., a promotional offer or informational page).

   • Useful for directing users outside the app.

2. Open discount provider:

   • Opens the profile of a specific discount provider within the app.

   • Search for the provider using either their ID or name.

3. Open discount:

   • Displays a specific discount or offer within the app.

   • Search for the provider using either their ID.

4. Open limited offer:

   • Highlights a time-sensitive or exclusive offer.

   • Search for the provider using either their ID.

5. Open competition list:

   • Takes the user to a list of competitions available in the app.

   • Search for the provider using either their ID.

6. Open competition:

   • Directly opens a specific competition.

   • Search for the provider using either their ID.

7. Open dashboard:

   • Navigates the user to the main dashboard within the app.

8. None:

   • No action is triggered when the notification is tapped.

4.2 Customizing In-App Notifications

Key Options for In-App Notification Content

1. Copy Content from Push Notification:

   • If you’ve already created a push notification, you can quickly duplicate its content by clicking the “Copy content from push notification” button.

   • This saves time and ensures consistency between push and in-app notifications.

2. Sender’s Logo (Mandatory):

   • Choose the logo that will appear alongside your in-app notification.

   • Available options:

     • Alive App

     • ISIC

     • ITIC

     • IYTC

     • AliveID

   • Select the appropriate sender to match the context of your message.

3. Content Fields:

   • Similar to push notifications, you’ll need to input the heading and optional body text or action for the in-app notification.

   • Ensure the content is concise and relevant to grab the user's attention effectively.

After selecting the appropriate action, proceed to the Summary & Schedule step to finalize and send your notification.

4.Summary & Schedule

• Review the Notification Details:

  • General Settings:

    • Notification Name: Verify the name you gave the notification.

    • Communication Channels: Ensure the correct channels (Push or In-App) are selected.

  • Audience:

    • Check the communication type (e.g., Service or Marketing).

    • Review the conditions applied (e.g., Card Type, Card Status, Expiration Date).

    • Confirm the audience size for Push and In-App notifications.

  • Content:

    • Double-check the heading, body, and any images you’ve included.

    • Ensure the content is correct for all required languages.

• Set the Schedule:

  • Choose when the notification will be sent:

    • Send Immediately: The notification will be sent as soon as it is published.

    • Schedule for Later: Select a specific date and time for the notification to be sent.

• Test Your Notification (Optional):

  • Use the Test button to preview the notification on a device. This helps ensure that everything looks and functions as expected before sending it out to your audience.

• Send the Notification:

  • Once you’re satisfied with the details and schedule, click the Send button to publish the notification.