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COURSE DESCRIPTION In this course, you will learn how they work and what the order states mean. Order status differs in NCDB and Online Ordering. Order statuses are linked to the path they were ordered. The sending of emails from the Online Ordering and Marketing Manager, which must be set separately, has a connection to the status of orders. As prerequisities to this course, please take a look at our course about “Online Ordering” and “Marketing Manager” |
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Note: If the export is unsuccessful (eg due to duplication of orders, diacritics in the email address or other reason) an error 500 will appear during the export - you will see the order in the NCDB in Draft status (in this case contact support@gtsalive.com) |
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Note: If only one plastic card is needed in the virtual card order, the order will be in the
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Note:This email must be active - this is a template ORDER SENT TO CUSTOMER in this email is not information about the card number only about the method of delivery. eg delivery to school or address. Information about the card number is sent in a separate email from the Marketing Manager. |
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Personal pickup:
The order is in the
state. We go to the Personal pick up tab and confirm with the Confirm expedition button. The order status automatically changes toStatus colour Green title IN PROGRESS
. At this moment, the automatic email leaves the Order ready for pick up template with information on where and when it is possible to pick up the card. Following the physical handover of the customer's card, we will confirm the collection in the order detail with the Mark as picked up button. The order status automatically changes toStatus colour Yellow title PICK UP READY
.Status colour Blue title ISSUED
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🖥 Form for
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issuer with integration in Online Ordering
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This case describes a situation where the publisher has set the method of delivery to the school and has taken this fact into account in the price list. |
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