ALIVE Platform Bulletin #23

We would like to inform you about the news in the Alive Platform, which we launched with the release number 22.5 on Monday June 21st

Online Ordering

Return an order from Approved to Paid status

We have added a functionality which allows you to return the order from the "Approved" status to the "Paid" status in the Online Ordering administration. You can use this functionality in case the order is approved by mistake. From now on, you can make this change on your side and there is no need to contact our support team, which will speed up your work considerably.

 There is a new "Cancel approval" button in the order detail for this purpose:

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This button is visible if your order is paid and approved. If you cancel the approval, the order will switch back to the “Paid” status.

Events in the administration of Online Ordering

Another interesting feature is the overview of users who performed a specific action within the Online Ordering. In the “Events” section in the order detail you can now see which user made an action resulting in a specific event. Therefore, it will be easier to find the person who, for example, incorrectly approved an order. This functionality is intended to streamline actions and order handling within the ALIVE Platform. For each record, the date and time of the change and the name of the user who made the change are listed. If a specific action was not triggered by the user, "System" is listed here.

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Emails sent from Online Ordering

Another new functionality adds information about the emails which were sent from the Online Ordering to the customer or the card issuer users, including basic information about the email - the date and time of sending and the subject of the email.

Fallback emails:

We have improved the process of sending emails so that the customer receives an informational email about his order in all circumstances.

If no email template is created for a language selected by the user, the email is sent in the default language set in your country.

Sent email limit:

We have modified the rules for sending reminder emails for card payment or card collection. From now on, the reminder email will only be repeatedly sent in a two months period. After this period no other reminders will be sent. We strive for better user-friendliness without unnecessary spamming of our customers.

Payment manager

We are introducing a new payment option via PayPal in the Payment Manager

A newer version of the Paypal API has been implemented.

The current integration of PayPal in Online Ordering uses their very old API. As part of the planned replacement of the existing Online Ordering with a new solution (next year), we must reconnect all payment gateways to the ALIVE Platform, and this new integration of PayPal is now part of the preparations for the new online module. We will gradually contact the individual countries that use PayPal payment method in the coming weeks with a request to send new data to the API. This is necessary to operate the new version of the API. The implementation should allow customers to pay both with a PayPal account (when the user needs to be logged in his/her PayPal account) and with a payment card without the need of having a PayPal account.

NCDB

Modifying API for external issuer:

We've clarified the publisher's settings. If you set the publisher as an external publisher, this option is now shown directly in the checkboxes in NCDB settings. Here you can select the way of how you want to send data to ALIVE Platform.

Graduations:

You can now see graduation details in the cardholder's profile. This is a new functionality that allows you to work with graduates. For the future, we are preparing a new functionality for issuing university graduate cards. We will inform you about the planned news in time.

Other technical news:

• Apache proxy removal

• New version of MySQL database on v8.0.2x

• Keycloak v16.1.0 upgrade

• Pay API and API gateway - Update Symfony 5.4