ALIVE Platform Bulletin #22
- Nikoleta Perry
- Lukáš Kabíček
- Zuzana Tumpachová
Dear issuer,
Welcome to the ALIVE Platform bulletin which regularly informs you about the nearest upcoming changes.
In this bulletin, we would like to focus on a new Support center substituting the old Service Desk, a new platform for our learning courses substituting the old LMS and also for the news in our team who operates the ALIVE Platform for you.
New ALIVE Platform Support center
We would like to introduce you a new solution for entering tickets for support. It is based on Jira Service Management tool by Atlassian and is going to fully replace the previous Service Desk tool by Alvao.
Check out the new Support center here.
Our new Support center allows you to specify what your request is about right from the start. In the beginning you have to specify what kind of issue you want to report. For example, reporting an incident, suggesting a new feature to the Alive Platform or a request for Support. This specification will allow us to quickly and clearly assign your ticket to a person who can respond adequately.
The signpost will guide you to select the correct settings for your ticket.
During filling out the form, or even from the home page, you can search for our learning courses which can contain the answer you are looking for. You can see them because we have also transferred learning courses from the LMS portal to Confluence. We will discuss this topic below.
User accounts
Our team will generate you login credentials that will allow you to sign in to the new Support center. Here you will be able to:
Create new tickets
Check your already existing tickets
View all tickets within your organization
Use the Confluence Knowledge base to the full - read learning articles and our blog.
We will send you all the information about the new accounts by email.
Old open tickets that have been entered into the Alvao Service desk will be fully transferred to the Confluence Service desk.
The preferred way of receiving new tickets is their direct entering of them in the Support center portal using the new credentials. It is still possible to create Support center tickets by sending an email to us. However, emailed requests will be processed by our team with lower priority than the directly entered tickets. Please be aware that the support email address is changing to support@aliveplatform.com. The old one (support@gtsalive.com) will be still working for several upcoming months, but we kindly ask you to use the new one.
ALIVE Platform Bulletin archive
Bulletin archive now also in Confluence
Want to check out our older issues of Bulletins?
Now you can find everything clearly in Confluence in the Blog section.
New ALIVE Platform Knowledge base
You can see our new space for courses here.
We would also like to introduce you a new place for our learning courses, so far located in the LMS portal.
What are the biggest benefits of transferring courses from LMS to Confluence?
No tricky tests. You no longer have to worry that we will test you for what you have learned at the end of each course.
Clearer course search - you no longer have to browse many pages to find the most suitable course for you. All courses are clearly sorted down by level
Search by keywords. Don't know exactly what you are looking for? Try searching by keywords.
If you want to search by using multiple keywords, it is best to use the "_" character, such as "label_printing" or "serial_number", and the search engine will immediately show you the course you need.
Each course is clearly supplemented by courses that are suitable to complete as a prerequisite and also by follow-up courses. You will find them in coloured boxes.
Easy text search using content. Just click on the line of content that interests you and you're right where you wanted it.
Easy text search using content. Just click on the line of content that interests you and you're right where you wanted it.
No login details are required to browse the courses, you do not need to remember any password or login name. You can easily share texts from our courses, for example, with colleagues using a URL link.
ALIVE Platform team
As our IT team significantly grows, we want to briefly introduce you the actual members of a team who is behind the ALIVE Platform on the GTS' side and with whom you are or will be regularly in touch. Another bunch of people secures the system development, testing and operations on the side of our supplier company Bootiq.
Lukáš Kabíček
“As an IT manager I’m usually very busy, jumping from one meeting to another, consulting projects, communicating with the team, customers and vendors or hiring new IT colleagues. Being a part of the ALIVE Platform team from 2016 (and almost nine years at GTS) I have a strong knowledge of the system and as its product owner I create a vision of its future development. My goal is to rebuild and extend the ALIVE Platform to a state when it will be even more and simpler useful than now and provide you features supporting growth of your local ISIC business.“
Lukáš Vít
“I do my best to support and solve your daily bases ALIVE Platform issues. Next part of my job is to test new functionalities and discuss some of them on conceptual level with both customers and with the development team.”
Kateryna Shalimanova
“In my work, I build reports for different products and departments depending on the requirements of colleagues. I make life easier by automating everyday work. I help make the best decision based on real data.”
Nikoleta Perry
“My job is mainly on support, where I try to help everyone who needs it. I'm also testing new Alive Platform features and trying to find bugs. Sometimes I also do something creative, such as preparing a Bulletin or improving our learning courses.”
Zuzana Horáková
“My main goal is to make the Alive Platform user-friendly and easy-to-use and to bring new system functionalities which help you with your everyday tasks. For the required Alive Platform changes I do an analysis from the business point of view, then I translate it to the technical language and hand over to our developers. I act as a bridge between business and IT worlds.”
Milan Batista
“I work to optimize the interaction between humans and products. You have a user experience anytime you interact with a product or service. This might be navigating through a mobile app, browsing a website or taking advantage of a service.
I make a product usable, enjoyable and accessible. Think about the last time you used a new product. Were you able to accomplish your task? Was it easy? How did it make you feel? I seek to make products easy to use, effective, and delightful.”