Discounts and competitions in the Alive app
COURSE DESCRIPTION
All information on setting up discounts and their branches in Discount Manager is mentioned in the course: https://gtsalive.atlassian.net/l/cp/u1BPbuLy
In this course we will show what is relevant for working with discounts within the Alive App application and how to set up competitions.
Introduction to Competitions in the Alive App
This documentation provides an overview of how competitions organized by discount providers are managed within the Alive App. These competitions are always tied to a specific discount provider and are available to users as part of promotional campaigns, typically connected to partner offers.
All contestants and their submitted answers are stored securely within the Discount Manager. To participate in a competition, each customer must tick the marketing consent, ensuring compliance with data protection and communication regulations.
All submitted answers can be exported to Excel, making it easy to review and evaluate the results. Additionally, within the Discount Manager, you can manually assign the winner of the competition, and the selected winner will then be displayed directly in the Alive App, allowing for simple and transparent prize management.
Setting Up the Provider
If you want your competition to be visible in the app, just make sure the following settings are in place:
Discount Provider:
Ensure the provider has both “Active” and “Show in Public Discount Database” checkboxes ticked.
Setting Up a Competition
If you'd like to run competitions for your customers that they can join directly through the Alive App, we’ll walk you through how to set them up and manage their results easily.
The competition is always linked to the discount provider whose name the competition is displayed in the application.
In the competition settings, you can define whether the question will be open-ended or multiple choice, set the duration of the competition, specify the required participant details, and configure other key competition parameters to match your campaign goals.
Restrictions, Photo, and Localization Terms of the Competition are key details and settings you'll need to provide when creating a new competition. These ensure the competition is properly configured, displayed, and targeted to the right audience.
To create a new competition, simply click the "Add Competition" button located on the Discount Provider detail page.
To create a competition in the Discount Manager, you need to fill in the following details based on each section of the form:
Basic Information
Name: The name of the competition (required).
Description: A description of the competition that will be displayed in the Alive App (required).
Terms of the Competition: Detailed terms and conditions for the competition (required).
Start Day: The start date of the competition (required).
End Day: The end date of the competition (required).
Require User’s Phone Number and Address: Tick this box if you want to collect the participant’s contact details (optional).
If you choose to require the User’s Phone Number and Address, the user will be prompted to confirm the submission of their data before entering the competition.
At that moment, the user will also have the option to review and update their contact details specifically for the purpose of the competition.
Question
Limit Only to Numbers: Optional checkbox in case the answer must be numeric.
Question: The actual question that will be asked in the competition (required).
Question Type: Choose between an open text response or a multiple-choice question.
An open question
Multiple choices
Another competition option can be added via the green “+” icon
Restrictions
Minimum Age of the Competitor: Set the minimum age to participate (cannot be lower than 15).
Card Types: Select the card types eligible for this competition (e.g., ISIC, ITIC).
Number of Possible Answers by Individual Competitor: Specify how many times a single participant can answer (e.g., 1).
Photo
Upload a banner image for the competition in JPG, JPEG, or PNG format with a minimum resolution of 2000x1000 px.
The image will be cropped to a 2:1 aspect ratio.
📌 Note: If your market uses more than one language in the Alive App, all required fields must be filled in for each supported language.
Evaluation of competitions
In the Competition List tab, a list of competitions is visible, who is their provider, what is their status and the duration date. You can get to the details of the competition via the blue icon
You can export all competition responses to an Excel file for easier review and processing.
To evaluate a competition that is in the Finished status, click the Evaluate button on the competition detail page. This will mark the competition as evaluated.
If needed, you can also edit the competition by clicking the pencil icon. In the Results field, you can enter the correct answers to your questions or list the winners.
Completed competitions will continue to be displayed in the list of finished competitions.
It will no longer be possible to submit responses, but users will still be able to view the competition details.
Limited offers
Limited offers are a special category of discounts that are displayed directly on the Dashboard and have their own category. These are mostly time-limited discounts. You can use the limited offers category for discount provider promotions.
If you want a discount in the Limited offers section, check the Limited offer check box on the discount detail.
The discount setup is the same as for a regular discount.
The only difference within the Discount Manager is that you mark the discount with the "Limited offer" checkbox on its detail page.Once this option is selected, the discount will appear in the Limited Offers section within the Alive App.