ALIVE Platform Bulletin #26

Dear issuer,

welcome to the ALIVE Platform bulletin which regularly informs you about the nearest upcoming changes.

We would like to inform you about the implementation of the new features that we presented to you in the last newsletter, such as returns of parcels, recording of GPS coordinates and also removal of the button "Create individual card". Furthermore, we would also like to introduce you to other innovations that we put into production on 17th October 2022, such as the issuance of multiple cards for one cardholder and also the validity check of discounts versus the provider's contract in Discount Manager.

NCDB

Issuance of multiple active cards to one cardholder

There are some situations where one cardholder is entitled to multiple cards. For example, if he studies at a university and at the same time he already works as a teacher. Until now, it was not possible to issue multiple active cards to one cardholder at the same time. We have now removed the restriction on issuing a maximum of one active card. From now on, it is possible to order multiple cards for one cardholder through any channel in NCDB. Due to this modification, the columns in the list of cardholders have changed. You can see an overview of how many cards (both valid and invalid) the specific cardholder has.

Open

Removal of the "Create Individual Card" button

We decided to remove the "Create Individual Card" button in the card section of NCDB due to its long-term misusage. As we care about the data quality, which is also very important for the correct displaying of the digital cards in our mobile applications, we will no longer support this function. To issue cards, please use the other standard ways of issuing cards.

Open

Online Ordering

Returns of shipments in Online Ordering

Simplification of administrative processes and the possibility of processing the agenda regarding the return of the shipments is implemented directly in Online Ordering. It may happen that, for example, the customer does not accept the letter with his plastic card or provided a wrong delivery address. The button through which the order can be marked as returned will appear automatically if the status of the order is SENT.

For the purpose of informing the customer that his order has been returned, a new e-mail template is available in the Online Ordering. This email will be sent to the customer after clicking on the new "Parcel returned" button. If you wish to use this function, feel free to edit the email template in Online Ordering administration. The details of the sent email will also be shown in the order detail.

Once you're ready to ship the order to the customer again, simply confirm the shipment again in the customer detail. You can also insert a note, for example to mark down the new address to which you are sending the customer's card.

Discount Manager

Validity check of discounts versus the provider's contract

Newly, the validity of the discount in Discount Manager will be automatically checked in regard to the validity of the provider's contract. In practice, this means that the start date of the discount must not be earlier than the start date of the contract. Similarly, the end date of the discount must not be later than the end date of the contract.
If the validity date of the contract is changed to an earlier date than the end of the validity of the provider's discounts, such a change will not be allowed unless the validity of the discounts has also been adjusted. This change should help to improve clarity in active and inactive discounts and providers.